Help
Q. Where can equipment be serviced?
A. Service & support is available at our facility:
Link Commercial Vehicle Testing, Inc.
3143 County Road 154
East Liberty, Oh 43319
Q. Where can I get updates to the ASRA III Software?
A. Click here
for the latest software version
Q. Where can I get updates to the ASRA III Software?
A. Click here
for the latest software version
Q. Is field training available?
A. We try to keep your costs and ours to a minimum. We offer support via
operator manuals and over the phone. If this is not sufficient, we will be happy
to quote any onsite training session.
Q. I am supplying my own computer - how do I configure the MCU-to-Computer
communication port?
A. The MCU communicates with the host computer through a USB 2.0 port.
During ASRA III software installation process, a software driver is loaded onto
the computer that supports the USB chip inside the MCU. Even though it is a USB
driver, it simulates a COM port (it adds another virtual COM port to the
computer).
Note: there is no simple way to determine the number of the COM ports on your
system. Generally, there is at least one COM port on every computer designated
COM1. COM2 is generally reserved for a physical port on the computer and should
not be used. Unless the computer has a large number of serial ports, the
operator should normally try COM3 or COM4. ASRA III systems supplied with a
computer are pre-configured and should not need any COM port adjustments.
With ASRA III program running, open the CONFIGURATION window to display the MCU
COM PORT button. Click to open a window to select the COM port from a drop down
a list ports available. Begin by choosing a COMx port that is not COM1 or COM2.
Click the OK button to accept the changes and then click OK again to exit the
configuration window. Click EXIT to exit ASRA III program to set the COM port
setting.
Re-open ASRA III program.
If the COM port selected is correct, the main display will show the MCU icon in
a yellow color. If the MCU icon is gray with a black diagonal line through it,
the COM port selected is not right. Repeat the steps above by going through the
configuration window and selecting the next available COM port, quitting ASRA
III program and then re-starting it until the icon is yellow.
If it is not possible to get the icon to show yellow after selecting all
available COM ports, please contact GBE support. Call 800-444-3216 and ask for
Jim Jenkins or Larry Smith. Or visit our website at
http://www.ASRA3.com.
| 
